Privacy Notice
How Dunii London Ltd uses personal data
DL-06-POL-002 | Version 1.2 | Issued Oct 2026
1. Who We Are
Dunii London Ltd (“we”, “us”) is the controller of the personal data described in this notice. We are registered in England and Wales (company no. 16807156), registered office 514 Hertford Road, London N9 8AE, and registered with the Information Commissioner's Office (registration ZC066282).
Our Data Protection Lead is Sid Dhuny, Director. Contact us about anything in this notice at contact@dunii.london, by telephone on 020 3605 7883, or by post to our registered office.
2. Information We Collect
- Membership: name, company name and number, VAT number, address, contact details, accounts contact and authorised bookers.
- Bookings: Passenger names, pickup and destination addresses, dates and times, flight numbers, number of Passengers and luggage, special instructions and fares.
- Payments: payment cards are registered and stored by our payment provider, Stripe. We never see or store full card numbers.
- Journeys: vehicle, driver and timing details, and vehicle location during a Booking through our booking platform.
- Communications: emails, messages and notes of calls. Calls may be recorded for training and quality.
- Dashcam footage: vehicles may be fitted with dashcams recording video.
- Complaints and lost property: details of the complaint or item, investigation notes and outcome.
- Credit checks (business Members only): the result of a business credit check.
- Accessibility needs: information you give us so we can provide a suitable vehicle or assistance, such as wheelchair use or an assistance dog.
- Website: information collected through cookies and similar technologies, as described in section 9.
- Marketing preferences: whether you have opted in to our newsletter.
3. How We Use It and Our Lawful Basis
| Purpose | Lawful basis |
|---|---|
| Opening and managing memberships, taking and fulfilling Bookings, sending booking confirmations | Contract |
| Taking payment, including charging the registered card after each Booking | Contract |
| Keeping booking, driver, vehicle, complaint and lost property records required by TfL | Legal obligation |
| Business credit checks | Legitimate interests (managing financial risk), with your consent on the application form |
| Handling queries and complaints, recording calls, using dashcam footage to investigate incidents | Legitimate interests (service quality, safety and resolving disputes) |
| Recording accessibility needs | Your explicit consent, given when you tell us |
| Sending service messages about your Bookings and account | Contract / legitimate interests |
| Sending our monthly newsletter | Consent, which you can withdraw at any time |
| Website analytics and non-essential cookies | Consent |
| Reporting to TfL, the police or other authorities where required, and defending legal claims | Legal obligation / legitimate interests |
We do not make decisions about you using solely automated processing.
4. Who We Share It With
We share personal data only where needed for the purposes above, with:
- Drivers carrying out your Booking, and other licensed operators where a Booking is subcontracted.
- Service providers acting on our instructions: Chauffeur Drive Systems (booking and dispatch), Stripe (payments), Twilio (SMS messages), Google (maps and address lookup in our online booking tools), Microsoft 365 (email and document storage), Netlify (website hosting), and Creditsafe (business credit checks).
- Transport for London, the police and other authorities where the law requires or permits it.
- Insurers and professional advisers where needed to handle claims or obtain advice.
We never sell personal data.
5. International Transfers
Some of our service providers, such as Stripe, Twilio, Google, Microsoft and Netlify, may process data outside the UK. Where they do, the transfer is protected by UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
6. How Long We Keep It
| Information | Retention |
|---|---|
| Booking records | 12 months minimum (TfL requirement). Records linked to payments are kept for 6 years for tax and accounting. |
| Membership account | While the membership is active. Accounts with no Bookings for 24 months are closed; financial records are kept for 6 years. |
| Complaints and lost property records | 12 months minimum (TfL requirement), or longer while a complaint or claim is ongoing |
| Call recordings | 12 months |
| Dashcam footage | 30 days, unless needed to investigate an incident, complaint or claim |
| Credit check results | 12 months |
| Newsletter subscription | Until you unsubscribe |
7. Your Rights
You have the right to: be informed about how we use your data; access a copy of it; have inaccurate data corrected; have data erased in certain circumstances; restrict or object to our use of it; data portability; and withdraw consent at any time where we rely on consent.
To exercise any right, contact our Data Protection Lead using the details in section 1. We respond within one month and there is normally no charge.
8. Marketing
We send our monthly newsletter by email only to those who opt in. Every newsletter includes an unsubscribe link, or you can email contact@dunii.london. Messages about your Bookings and account are service messages, not marketing, and are sent regardless of your marketing preferences.
9. Cookies
Our website uses only the cookies strictly necessary for it to work. We do not use analytics or tracking cookies. If we ever introduce non-essential cookies, we will ask for your consent first.
Our online booking tools, provided by Chauffeur Drive Systems, use Google Maps, which may set its own cookies when you use them.
10. Children
Our services are booked by adults. Where a parent, guardian or school arranges travel for a child, we process the child's details, and the details of the adults at pickup and drop-off, only to carry out the Booking safely under our Safeguarding Policy.
11. Security
We protect personal data with appropriate technical and organisational measures, including encrypted devices, access controls and secure, reputable service providers. Our drivers are instructed not to keep Passenger contact details after a Booking is completed.
12. Complaints
If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner's Office: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113, www.ico.org.uk.
13. Changes to This Notice
We may update this notice from time to time. The current version is always available at www.dunii.london.